Vendou Help Center 👋
Quickly find answers to your questions about Vendou.
How can we help you?
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How to sell
Listing, pricing, photos
How to buy
Payment, protection
Shipping
Carriers, labels
Safety
Secure payment, disputes
Frequently asked questions
Q: Is Vendou free?
A: Signing up and listing items are free. Vendou charges a fee of 8.5% + $0.85 fixed fee on each transaction, paid by the buyer. The seller receives 100% of their listed price.
Q: How can I trust a seller?
A: Every seller has a profile with reviews, an average rating, and their sales history. Vendou buyer protection covers you in case of a problem.
Q: What if I don't receive my package?
A: If you don't receive your package within the expected timeframe, open a dispute from your account. Vendou will step in and refund you if the package wasn't delivered.
Q: Can I negotiate the price?
A: Yes! Use the "Make an offer" button on any listing to propose a price. The seller can accept, decline, or counter.
Q: How do I delete my account?
A: Contact us at support@vendou.us with your deletion request. We'll process your request within 72 hours.
Q: Is Vendou available outside the US?
A: Vendou.us currently serves the United States. A separate platform, Vendou.fr, serves the French market.
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